Privacy Policy

1. Information We Collect

1.1 Personal Information You Provide

When you register an account with 991jl, we collect personal information necessary to provide our services, verify your identity, comply with regulatory requirements, and process financial transactions. The personal information we collect includes:

• Identity Information: Full legal name, date of birth, nationality, and government-issued identification numbers
• Contact Information: Residential address, email address, mobile phone number
• Account Credentials: Username, password, and security questions
• Financial Information: Bank account details, GCash or PayMaya account information, payment card details, transaction history
• Verification Documents: Copies of government-issued identification (passport, driver's license, national ID), proof of address documents, selfies for identity verification
• Communication Records: Customer support correspondence, chat logs, email communications

1.2 Information Collected Automatically

When you access the 991jl platform, we automatically collect certain technical and usage information through cookies, web beacons, and similar tracking technologies:

• Device Information: IP address, device type, operating system, browser type and version, unique device identifiers
• Usage Data: Pages visited, games played, bet amounts, session duration, clickstream data, referral sources
• Location Information: Geographic location derived from IP address to ensure compliance with jurisdictional restrictions
• Performance Data: System errors, loading times, technical diagnostics

1.3 Information from Third Parties

991jl may receive information about you from third-party sources including:

• Payment processors (GCash, PayMaya, banks) confirming transaction details
• Identity verification services validating your documentation
• Fraud prevention agencies providing risk assessment data
• Marketing partners (only if you've provided consent)

2. How We Use Your Information

991jl processes your personal information for the following legitimate purposes:

2.1 Service Provision

• Creating, maintaining, and managing your gaming account
• Processing deposits, withdrawals, and other financial transactions
• Providing access to casino games, sports betting markets, and live dealer tables
• Calculating winnings, crediting bonuses, and settling bets
• Delivering customer support and responding to inquiries

2.2 Legal and Regulatory Compliance

• Verifying your identity and age to ensure you are 21 years or older
• Complying with PAGCOR regulations and Philippine gambling laws
• Preventing money laundering, terrorist financing, and fraud
• Detecting and preventing prohibited activities including bonus abuse and collusion
• Maintaining records as required by regulatory authorities
• Responding to legal requests from law enforcement agencies

2.3 Platform Security and Integrity

• Protecting against unauthorized access, hacking, and security breaches
• Monitoring for suspicious activity and fraudulent transactions
• Ensuring fair play and detecting gaming irregularities
• Maintaining the technical stability and performance of our platform

2.4 Communications and Marketing

• Sending transactional emails regarding account activity, deposits, and withdrawals
• Notifying you of important account or platform updates
• Sending promotional offers, bonuses, and newsletters (only with your consent)
• Conducting customer satisfaction surveys

2.5 Analytics and Improvement

• Analyzing usage patterns to improve platform performance and user experience
• Understanding player preferences to enhance game selection
• Developing new features and services based on user behavior
• Testing and optimizing platform functionality

3. Legal Basis for Processing

Under the Philippine Data Privacy Act and applicable regulations, 991jl processes your personal information based on the following legal grounds:

• Contractual Necessity: Processing is necessary to perform our obligations under the Terms & Conditions you agreed to when creating your account
• Legal Obligation: Processing is required to comply with PAGCOR regulations, anti-money laundering laws, and other legal requirements
• Legitimate Interests: Processing is necessary for our legitimate business interests including fraud prevention, platform security, and service improvement, provided such interests do not override your privacy rights
• Consent: For marketing communications and non-essential cookies, we process your information only with your explicit consent, which you may withdraw at any time

4. How We Share Your Information

991jl does not sell, rent, or trade your personal information to third parties for their marketing purposes. We share your information only in the following limited circumstances:

4.1 Service Providers

We engage trusted third-party service providers to support our operations, including:

• Payment processors (GCash, PayMaya, banking partners) to facilitate deposits and withdrawals
• Game providers supplying slots, live dealer games, and sports betting platforms
• Identity verification services confirming your age and identity
• Cloud hosting providers storing data securely
• Customer support platforms managing communications
• Fraud prevention and security services protecting the platform

All service providers are contractually obligated to maintain the confidentiality and security of your information and may use it only for the specific purposes for which we engage them.

4.2 Legal and Regulatory Authorities

We may disclose your information to regulatory bodies, law enforcement agencies, and courts when required by law or when necessary to:

• Comply with legal obligations, court orders, or subpoenas
• Cooperate with PAGCOR investigations or regulatory inquiries
• Report suspicious transactions to the Anti-Money Laundering Council (AMLC)
• Protect 991jl's legal rights and interests
• Prevent fraud, criminal activity, or threats to public safety

4.3 Business Transfers

In the event 991jl undergoes a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred to the acquiring entity, subject to the same privacy protections outlined in this Privacy Policy.

5. Data Security Measures

991jl implements comprehensive technical, administrative, and physical security measures to protect your personal information against unauthorized access, loss, misuse, alteration, or destruction:

• Encryption: All data transmitted between your device and our servers is protected by 256-bit SSL/TLS encryption
• Secure Storage: Personal and financial data is stored on encrypted servers in secure data centers with restricted physical access
• Access Controls: Only authorized personnel with legitimate business needs can access personal information, subject to strict confidentiality obligations
• Regular Audits: We conduct periodic security assessments and penetration testing to identify and address vulnerabilities
• Monitoring: Continuous monitoring systems detect and respond to potential security incidents
• Secure Development: Our platform is built using secure coding practices and undergoes regular security reviews

While we implement industry-leading security measures, no system is completely impervious to attack. You play an important role in protecting your information by maintaining strong passwords, not sharing login credentials, and reporting suspicious activity immediately.

6. Data Retention

991jl retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with legal, regulatory, and business requirements:

• Active Accounts: We retain personal information for the duration your account remains active
• Closed Accounts: After account closure, we retain records for five (5) years as required by PAGCOR regulations and anti-money laundering requirements
• Transaction Records: Financial transaction records are retained for seven (7) years in accordance with Philippine tax and accounting laws
• Legal Disputes: Information relevant to legal proceedings is retained until the matter is resolved and all appeal periods have expired
• Marketing Consent: If you withdraw consent for marketing communications, we suppress your contact information but retain it to honor your opt-out preference

After applicable retention periods expire, we securely delete or anonymize your personal information in accordance with our data retention schedule and legal obligations.

7. Your Privacy Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights regarding your personal information held by 991jl:

7.1 Right to Information

You have the right to be informed whether 991jl processes your personal information, the nature of such processing, and the purposes for which it is processed.

7.2 Right to Access

You may request access to your personal information in our possession. We will provide you with a copy of your data in a structured, commonly used format.

7.3 Right to Correction

If your personal information is inaccurate, incomplete, or outdated, you have the right to request corrections. You can update most information directly through your account settings or by contacting customer support.

7.4 Right to Erasure

You may request deletion of your personal information when it is no longer necessary for the purposes it was collected, subject to legal retention obligations. Note that 991jl must retain certain records for regulatory compliance even after account closure.

7.5 Right to Object

You have the right to object to processing of your personal information for direct marketing purposes. You may opt out of marketing communications at any time by clicking unsubscribe links in emails or adjusting your account preferences.

7.6 Right to Data Portability

You may request a copy of your personal information in a portable format that can be transferred to another service provider, where technically feasible.

7.7 Right to Lodge a Complaint

If you believe 991jl has violated your privacy rights, you may file a complaint with the National Privacy Commission of the Philippines through their official channels.

7.8 Exercising Your Rights

To exercise any of these rights, contact our Data Protection Officer at [email protected] with your request. We will respond within thirty (30) days and may require verification of your identity before processing requests involving access to or deletion of personal information.

8. Cookies and Tracking Technologies

991jl uses cookies, web beacons, and similar technologies to enhance your experience, analyze platform usage, and deliver personalized content. Cookies are small text files stored on your device that help us recognize you on subsequent visits.

8.1 Types of Cookies We Use

Cookie Type	Purpose	Duration
Essential Cookies	Required for platform functionality including login sessions, security, and transaction processing	Session or up to 1 year
Performance Cookies	Collect anonymous usage statistics to improve platform performance and user experience	Up to 2 years
Functionality Cookies	Remember your preferences such as language settings and game favorites	Up to 1 year
Marketing Cookies	Track your activity to deliver relevant promotional offers (only with consent)	Up to 1 year

8.2 Managing Cookies

You can control cookie settings through your browser preferences. Most browsers allow you to refuse cookies or delete existing cookies. However, disabling essential cookies may impair platform functionality and prevent you from accessing certain features or services. Marketing and non-essential cookies require your consent, which you may withdraw at any time through your account settings.

9. International Data Transfers

991jl primarily stores and processes data within the Philippines. However, some service providers we engage may process data in other jurisdictions. When personal information is transferred internationally, we ensure appropriate safeguards are in place including:

• Standard contractual clauses approved by the National Privacy Commission
• Adequacy determinations recognizing equivalent data protection standards
• Binding corporate rules for intra-group transfers
• Certification schemes demonstrating compliance with international privacy standards

10. Children's Privacy

991jl services are intended exclusively for individuals 21 years of age or older. We do not knowingly collect personal information from individuals under 21. If we discover that a minor has provided personal information, we will immediately delete such information and close the associated account. Parents or guardians who believe a minor has registered with 991jl should contact us immediately at [email protected].

11. Changes to This Privacy Policy

991jl may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or platform features. Material changes will be communicated through email notification or prominent notice on our platform. The "Effective Date" at the top of this policy indicates when it was last revised. Your continued use of 991jl services after changes take effect constitutes acceptance of the updated Privacy Policy. We encourage you to review this policy regularly to stay informed about how we protect your information.

12. Contact Information

For questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact:

991jl Data Protection Officer
Email: [email protected]
Available: 24 hours daily

For complaints regarding privacy violations, you may also contact the National Privacy Commission of the Philippines at their official website or office address in Metro Manila.